Call Center Software and Automatic Dialers

Outbound Call Center - TeamMax | OutBound

• Manage calling lists in a centralized database
• Manage do not call lists in a centralized database
• Allocate one telephone number at a time to each agent
• Ensure do not call telephone numbers are not called
• Call outcome and detail management
• Automatic demand dialing from each agent’s computer
• Preview dialing option
• Customize agent screens
• Multiple campaigns with their own script
• Performance reporting
• Call management, analysis, statistics
• Low cost hardware requirement
• Many more features
  

Outbound Telemarketing Dialer - CallAssist

• Increase productivity
• Demand dialing at the press of one button
• Fast and accurate, never mis-dials
• Supports multiple campaigns
• Import a list of telephone numbers into a campaign
• Manage do not call lists
• Supports FTC DNC import file format
• Requeue numbers in the call list with one click
• Assign a time to call a number back later
• Record a range of responses to questions you ask
• Ability to play a pre-recorded message to voice mail
• Ability to record the conversation
• Low cost hardware requirement
• Many more features

Telemarketing Script Management -  KnowledgeMax

More Info

• Allows you to have multiple scripts
• Associates a group of topics to scripts
• Icon links to each script
• Topics can detail products or services
• Topics can list common questions
• Topics can list common objections
• Allows you to link one topic to another
• Description text for topics
• Response memo for topics
• Related topics will be displayed
• Clicking on a topic to read a suggested response displayed
  

Auto Dialer  - Acarda Messenger

• Automatically place telephone calls & convey voice messages
• Set start and stop times for each day of the week
• Automatically generate a random list of telephone numbers
• Import a list of telephone numbers
• Supports FTC DNC import file format
• Configurable number of delivery attempts for busy or no answer
• Play a different message if call answered by answer machine
• Verify the listener is the right person to hear the message
• Recipient can select to be transferred, e.g. to a sales representative
• Displays call statistics
• Many more features

Generate Telephone Lists - NumberGenie

• Create a list of phone numbers to import into your telemarketing software
• No longer need to hire telemarketing lists
• Set the prefix as well as the suffix to use with each number range
• Set the highest and lowest numbers
• Randomize to avoiding issues with sequential dialing
• Multiple ranges per generation