TeamMax Agent Software - Campaign Calling
Each agent involved in telemarketing campaign calling uses the TeamMax Agent software. The TeamMax Server allocates one Dial Card record at a time for the agent to call. The TeamMax Agent software has a toolbar with the following buttons:
- Next - Will get the next dial card record but not dial. Call starts timing from now. This button becomes the Cancel button and allows you to effectively put the record back in the queue for someone else to call.
- (Next) Dial - If no dial card record is present it will get the Next record and then Dial it. If there is a record present (e.g. when you pressed Next before hand) then it will dial the record that is currently in view.
- Hang Up - Not used with modems. Used for TAPI PBX's systems.
- End Dial - This will end a call by saving the current record, stop the duration timer and get a new record. It will also immediately dial the next record that turned up.
- Do Not Call - This will mark the telephone number as a DNC and the TeamMax server will add the number to the DNC database.
- Call End - This will save the current record ending the call but will not get a new record.
- Call Back (with drop menu) - Only used while on a call, if you click the button it sets this record as a Call Back for future. Clicking the button defaults to a No Answer call back but you can select one of four types or call backs form the small drop down list to the right of the button e.g. Busy, No Answer, Answer Machine, Requested. All can have there own numbers of minutes set to when you call back for this sort of call back.
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TeamMax DNC Agent Software - DNC Checking
TeamMax DNC Agent is for those users who are not working on telemarketing campaigns however they still make some calls out so need to be able to check Do Not Call numbers. The TeamMax DNC Agent asks the TeamMax Server software to validate the telephone numbers before the call is made.
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The TeamMax DNC Agent is displayed in the system tray as an icon.
Right clicking on the system tray TeamMax DNC Agent icon will display the popup menu allowing the user to show the main window again or to use options to check numbers without dialing.
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