Call Center
 
call center software   Acarda specialises in Call Center Software, Auto Dialers, Do Not Call Software,  Telemarketing Dialer, Fundraising Dialers, Sales Leads Tools.  
 
United States 1 800 728 2050
New Zealand ++ 64 7 579 1153
 
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TeamMax Call Center Editions


TeamMax Call Center software is available in two editions, Standard and Advanced.  The following table compares the features in each edition:

Feature Standard Edition Advanced Edition
TeamMax Manager
Flexible Yes Yes
Customizable Yes Yes
Multiple Campaigns Yes Yes
Multiple Teams Yes Yes
Agent Teams Yes Yes
Team Statistics Yes Yes
Real Time Statistics Yes Yes
Dial List Reporting Yes Yes
Campaign Script Yes Yes
Call History Log Yes Yes
Multiple Agent Screen Layouts No Yes
Database Status Monitor Yes Yes
Do Not Call Management Yes Yes
Do Not Call Number Removal Yes Yes
Data Transfer Tools No Yes
Import Data Ability Yes Yes
Export Data Ability Yes Yes
Contacts Directory No Yes
 
TeamMax Agent
Demand Dialing Yes Yes
Preview Dialing Yes Yes
Zero Dropped Calls Yes Yes
Hot-Key Shortcuts Yes Yes
Agent View Calls Made No Yes
Agent View Call Backs No Yes
Play Pre-recorded Message No Yes*
Record Conversations No Yes*
Pop-up Web Browser Yes Yes
Pop-up Email Yes Yes
Force Agents Response No Yes
Prompt Tips No Yes
Add New Dial Record Ability Yes Yes
Add New Do Not Call Ability Yes Yes
Dial Record Recall Yes Yes
 
TeamMax Server
Centralized Databases Yes Yes
Dialer Campaign Database Yes Yes
Call History Database Yes Yes
Configuration Database Yes Yes
Designated Fields

Defined Fields: Address, City, State; Post Code, Country; First Name, Last Name; Full Name, Salutation; Response, Call Back; Date/Time, Business Name; Industry, Credit Card Details; Appointment Date; Appointment Day, Rep; Email, Website; Classification, Fax.

User Definable Fields: 1-10 Text Fields

Defined Fields: Address, City, State; Post Code, Country; First Name, Last Name; Full Name, Salutation; Response, Call Back; Date/Time, Business Name; Industry, Credit Card Details; Appointment Date; Appointment Day, Rep; Email, Website; Classification, Fax.

User Definable Fields: 1-10 Text Fields; 10-19 Text Fields; 5 Drop Down Lists; 5 Yes/No Fields; 5 Date Fields; 5 Currency Fields; 10 numeric Fields

Call Back Queuing Yes Yes
Global Call Backs No Yes
Multiple Call Back Owner Levels Yes Yes
Maintains Login/Logout History Yes Yes
Maintains Call History Yes Yes
Checks Do Not Call Every Dial Yes Yes
Set Maximum Redial Attempts Yes Yes
Modes Standard Only Standard & Advanced

* Requires a voice capable modem


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