Call Center
 
call center software   Acarda specialises in Call Center Software, Auto Dialers, Do Not Call Software,  Telemarketing Dialer, Fundraising Dialers, Sales Leads Tools.  

 


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TeamMax Call Center Editions


TeamMax Call Center software is available in two editions, Standard and Advanced.  The following table compares the features in each edition:

Feature:
Standard Edition
Advanced Edition
TeamMax Manager
Flexible
Yes
Yes
Customisable
Yes
Yes
Multiple Campaigns
Yes
Yes
Multiple Teams
Yes
Yes
Agent Temas
Yes
Yes
Team Statistics
Yes
Yes
Real Time Statistics
Yes
Yes
Dial List Reporting
Yes
Yes
Campaign Script
Yes
Yes
Call History Log
Yes
Yes
Multiple Agent Screen Layouts
No
Yes
Database Status Monitor
Yes
Yes
Do Not Call Management
Yes
Yes
Do Not Call Number Removal
Yes
Yes
Data Transfer Tools
No
Yes
Import Data Ability
Yes
Yes
Export Data Ability
Yes
Yes
Contacts Directory
No
Yes
TeamMax Agent
Demand Dialing
Yes
Yes
Preview Dialing
Yes
Yes
Zero Dropped Calls
Yes
Yes
Hot-Key Shortcuts
Yes
Yes
Agent View Calls Made
No
Yes
Agent View Call Backs
No
Yes
Play Pre-recorded Message
No
Yes*
Record Conversations
No
Yes*
Pop-up Web Browser
Yes
Yes
Pop-up Email
Yes
Yes
Force Agents Response
No
Yes
Prompt Tips
No
Yes
Add New Dial Record Ability
Yes
Yes
Add New Do Not Call Ability
Yes
Yes
Dial Record Recall
Yes
Yes
TeamMax Server
Centralised Databases
Yes
Yes
Dialer Campaign Database
Yes
Yes
Call History Database
Yes
Yes
Configuration Database
Yes
Yes
Data Fields -->

Defined Fields: Address, City, State; Post Code, Country; First Name, Last Name; Full Name, Salutation; Response, Call Back; Date/Time, Business Name; Industry, Credit Card Details; Appointment Date; Appointment Day, Rep; Email, Website; Classification, Fax.

User Defineable Fields: 1-10 Text Fields

Defined Fields: Address, City, State; Post Code, Country; First Name, Last Name; Full Name, Salutation; Response, Call Back; Date/Time, Business Name; Industry, Credit Card Details; Appointment Date; Appointment Day, Rep; Email, Website; Classification, Fax.

User Defineable Fields: 1-10 Text Fields; 10-19 Text Fields; 5 Drop Down Lists; 5 Yes/No Fields; 5 Date Fields; 5 Currency Fields; 10 numeric Fields

Call Back Queuing
Yes
Yes
Global Call Backs
No
Yes
Multiple Call Back Owner Levels
Yes
Yes
Maintains Login/Logout History
Yes
Yes
Maintains Call History
Yes
Yes
Checks Do Not Call Every Dial
Yes
Yes
Set Maximum Redial Attempts
Yes
Yes
Modes
Standard Only
Standard & Advanced

* Requires a voice capable modem


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