Calls are made from the CallAssist phone dialer main screen. On the right is a Dial List Grid. Names, telephone numbers and other data can be setup in the Dial List Grid by a text file import, or added from the inbuilt Contacts directory. To the left is a Dial List Card which shows the current record in a card like view. If the phone number in the Dial List is found in the Contacts directory, contact details are automatically displayed in a Contact Card on the left side. Both card views, that is the Dial List Card, Contacts Card, can be displayed or hidden. If both are turned off then the Dial List Card takes up the full screen.
To set up CallAssist you need to have a telephone in parallel to your modem. By using a double telephone adaptor plugged into your telephone line, one side of the double adaptor goes to your modem and the other to a conventional telephone/headset. When the dialing message box pops up you have 2 or 3 seconds to pick up the call (via the telephone or headset) and then the modem drops out of the call (and hangs up) leaving you with the call that will now be either ringing or answerred by the called person.
To use the phone dialer to make a call simply select the number in the Dial List Grid and click Dial (or Dial Next). If the phone is not answered or is busy, click the re-queue button and the number is sent to the end of the Dial List for calling later.
You can also select a time and date to call again later, then check which ones need calling by clicking the Call Backs button. When a call back is due, the title above the Dial List Grid changes colour to red and flashes on and off. If someone requests to be added to the Do Not Call list, simply click the Do No Call button. CallAssist allows you to note a range of responses and call outcomes so after making the calls you can compile a list of results.
Other CallAssist Phone Dialer Call Center Software Screenshots
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