Our service plans are as follows:
Sales & Pre-Sale Service
You can contact us by email or by telephone. Often you may get a
faster response by sending us an email. We endeavour to respond to
sales enquires within one business day.
You can use our product enquiry form or send an email directly
by clicking here.
Alternatively for pre-sales service you can call our Sales & Pre-Sale
Support toll free number 1800 728 2050 (USA).
After you have purchased our software you can use either our free Email
Service Plan for limited assistance or our paid Priority Service Plan.
Priority Telephone & Email Service Plan
When you select a telephone service plan you can contact us by
telephone or email for any support issues or
training requirements you may have.
It's a great investment to minimize downtime and ensure you are using
your software to its fullest potential. Our priority telephone
and email service plan is
how you get priority help with technical support and
training.
Please note the technical support is only in relation to our software
and not for general computer or computer networking assistance. You
will need to contact your own IT consultant should you need advice or help on networking or domain setup and configuration.
Limited Email Service Plan
You can contact us by email and
we will respond as soon as
possible. We endeavour to respond to priority emails within 2
business days however our response time will depend on how many other support
issues are in the queue ahead of you. Please be aware that you must
send in your request by email. If you call us by telephone you will be
asked to send in your request by email so please do not call us if you are
on an email plan as we do not want to offend anyone.
The free limited email service gives limited assistance meaning if your issues or
questions take our consultants longer than 5 minutes then you will need to
take up a paid service plan. Another rule of thumb on how much free limited email support you may receive is that we usually ask for you to purchase a support plan once you exceed 30 minutes of support in a 12 month period. We offer the free limited email assistance at no cost to you but reserve the
right to change this policy in the future without notice.
Use the email support form here to take
advantage of our email service or click here to open an email up in your default email program.
Service Plan Levels
The following table details the four service plans we offer. Please
purchase the plan that meets your requirements by clicking the link at the
bottom of the appropriate column.
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