KnowledgeMax Script Manager is a knowledge base telemarketing script software solution designed to make managing responses to common questions more productive and efficient.
KnowledgeMax Script Manager allows you to setup a group of telemarketing scripts and assign associated topics to that group including the functionality to link topics across multiple groups.
Each topic has a description that could be a question or objection and then a response that suggests how to reply to the question or objection.
KnowledgeMax is a standalone solution or it can interface with TeamMax OutBound or CallAssist call center solutions to incorporate the existing campaigns that have been set up to enable the displaying of common queries or objections encountered by the call center agents.
As an alternative to our KnowledgeMax product you may like to look at our online service called NowSayWhat. NowSayWhat.com gives you the ability to manage your knowledge base scripts online without having to install software.
KnowledgeMax Brochure
Download a KnowledgeMax User Guide
Look at pricing details for KnowledgeMax
KnowledgeMax Screen Shots
KnowledgeMax allows you to have multiple telemarketing scripts. For example if you answer incoming calls for telephone sales you can have the script for each product set up.
After the script is set up you will find icon links to each script displayed down the left menu sidebar.
In our example, when you answer a call you find out what product the caller is intersted in and you can then click on the appropiate icon in the left side bar. Doing so will display the relate dscript in the main script area. This tells you how to talk about the product.
| 
